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Solved!

How do I open the paper tray door to clean the rollers on my A636?

HP Recommended
Photosmart A636

I am having problems printing on my photo printer.  It has served me well for almost 10 years, but apparently I need to clean the rollers in the paper tray.  I keep getting a message that the cartridge/paper is jammed and to reset the cartridge.  I replaced the cartridge and was able to print out 6 photos and now the error messages are back.  I noticed a comment elsewhere that states there are clips or levers on either side of the paper tray and it can be opened to gain access to the rollers.  Where exactly are these located?

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@Kathy1682

 

Welcome to the HP support community.

 

Refer this HP document for the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Thank you so much for your help.  

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@Kathy1682

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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