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‎06-24-2020 02:14 PM

HP Recommended
Product: Photosmart A636

I am having problems printing on my photo printer.  It has served me well for almost 10 years, but apparently I need to clean the rollers in the paper tray.  I keep getting a message that the cartridge/paper is jammed and to reset the cartridge.  I replaced the cartridge and was able to print out 6 photos and now the error messages are back.  I noticed a comment elsewhere that states there are clips or levers on either side of the paper tray and it can be opened to gain access to the rollers.  Where exactly are these located?

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-29-2020 10:18 PM

HP Recommended

@Kathy1682

 

Welcome to the HP support community.

 

Refer this HP document for the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎06-29-2020 10:18 PM

HP Recommended

@Kathy1682

 

Welcome to the HP support community.

 

Refer this HP document for the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎06-30-2020 12:47 PM

HP Recommended

Thank you so much for your help.  

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‎06-30-2020 03:20 PM

HP Recommended

@Kathy1682

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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