How do I prime black ink on Smart Tank Wireless 450 Printer?

[Gags44]

My son has had printer for about 18 months but hasn't used it much and now it is not printing black.  I ran multiple clean/align cycles but still no black (there is definitely ink in the tank and I even topped it up to be sure).  When I look in at the printheads I can see the 4 x ink clear ink tubes.  The 3 x colour tubes are full of ink but the black tube only has a couple of spots of ink in it.

Is there a way to manually trigger a prime sequence to pump more ink into the tube?

[Kumar0307]

Hi @Gags44

Welcome to the HP Support Community. I understand you are not able to print in black. If you have tried the steps mentioned in this document and the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Gags44]

Kumar - thanks for the response.  After trying all of the online help files (prior to receiving your response) I actually dug out the receipt and took it back to where I bought it and they replaced it under warranty and so now I have a new Smart Tank 450 Wireless Printer and everything is working again 🙂

Cheers,

Gags

[Kumar0307]

@Gags44

Glad to know that you have a brand new working printer now. Feel free to contact us with any concerns related to HP products.

Happy to help!

[Gags44]

Well that was short lived!!!  The new printer is less than a month old and guess what - it now has what seems to be exactly the same issue and the black ink is not printing!!!  I did multiple cleaning cycles and have printed page after page of black, bold text to try and sort things out......it got a little bit better but is still unacceptable.

Funnily enough I went to the HP site and typed in the serial number of the printer to check the warranty status and I got a message saying that the warranty started in September 2018 and finished in December 2019 - that seems a bit strange and I am now wondering if this printer had been previously returned for warranty reasons and has been "repaired" and put back in a box and resold as new??

I really can't afford to be mucking around with these any more - surely it can't be that hard to have a printer that works!!