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How to add HP Officejet 6500 E709n Wireless to the HP Solution Center App

HP Officejet 6500 E709n
Microsoft Windows 10 (64-bit)

I have reinstalled my HP Officejet 6500 E709n both wired (currently disconnected) and via WiFi to my home network.  The HP Solution Center application only displays the "wired" Officejet 6500 (currently disconnected) but does NOT display the printer connected via my WiFi. I have created and assigned a static IP address on my network. How can I add the WiFi printer to my HP Solution Center program?

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How to add HP Officejet 6500 E709n Wireless to the HP Solution Center App

@FuzzoGoBlue, Welcome to HP Support Community!


Follow the steps below to resolve the issue-


Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to


I recommend you delete the driver and root level and retry, follow the steps below: 


1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.


Now, download and install the full-featured software from here.


Keep me posted.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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