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‎04-21-2020 04:06 AM

HP Recommended
Product: HP Deskjet 2131

Hi, I had bought HP Deskjet 2131 in India. Now I have moved to Netherlands. I need to replace the cartridge. I bought cartridge 302 (which is the compatible one for 2131 in Netherlands). However, my printer doesn't recognize it since it is still configured for India and the compatible cartridge in India is 803. I need to change the regional settings in my printer from India to Netherlands so that it can work with the new 302 cartridge. Pls advise how to change the regional settings in my printer.

4 people had the same question
2 REPLIES 2

‎04-23-2020 09:34 AM

HP Recommended

Hi @Sid03

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the regional reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎04-24-2020 07:06 AM

HP Recommended

Hi Asmita, thanks for your advice..I am nearly there - could you please help me with the 'reset code provided by support personnel' that I have to enter on the 'Reset device region' window..

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