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‎01-20-2020 08:23 AM

HP Recommended
Product: HP 5020 all in one printer
Operating System: Microsoft Windows 10 (64-bit)

I get blobs of black on photocopied papers, The glass has been cleaned many times but there is no improvement. Printing work is not so messy but it still isn't faultless. I suspect somewhere n the roller system is mucky. Has anyone else had this and how do you go about cleaning the inside rollers. HP trouble shooting and virtual assistants dont.

2 REPLIES 2

‎01-20-2020 09:18 AM

HP Recommended

Is the smear on the front or back of your printout?

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Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
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‎01-23-2020 04:03 AM

HP Recommended

Hi thanks for responding. It was on the face page and despite many attempts at cleaning the screen with some household  cleaners, the mucky mark remained, UNTIL I used alcohol in desperation and it cleaned it crystal clear.

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