cancel
Showing results for 
Search instead for 
Did you mean: 
dekofnot
New member
2 1 0 0
Message 1 of 3
51
Flag Post
HP Recommended

How to clean the printer to prevent smears on photocopying.

HP 5020 all in one printer
Microsoft Windows 10 (64-bit)

I get blobs of black on photocopied papers, The glass has been cleaned many times but there is no improvement. Printing work is not so messy but it still isn't faultless. I suspect somewhere n the roller system is mucky. Has anyone else had this and how do you go about cleaning the inside rollers. HP trouble shooting and virtual assistants dont.

2 REPLIES 2
Level 14
11,631 11,626 786 1,447
Message 2 of 3
37
Flag Post
HP Recommended

How to clean the printer to prevent smears on photocopying.

Is the smear on the front or back of your printout?

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer.
Reply
0 Kudos
dekofnot
New member
2 1 0 0
Message 3 of 3
20
Flag Post
HP Recommended

How to clean the printer to prevent smears on photocopying.

Hi thanks for responding. It was on the face page and despite many attempts at cleaning the screen with some household  cleaners, the mucky mark remained, UNTIL I used alcohol in desperation and it cleaned it crystal clear.

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation