01-20-2020 08:23 AM
I get blobs of black on photocopied papers, The glass has been cleaned many times but there is no improvement. Printing work is not so messy but it still isn't faultless. I suspect somewhere n the roller system is mucky. Has anyone else had this and how do you go about cleaning the inside rollers. HP trouble shooting and virtual assistants dont.
01-20-2020 09:18 AM
Is the smear on the front or back of your printout?
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01-23-2020 04:03 AM
Hi thanks for responding. It was on the face page and despite many attempts at cleaning the screen with some household cleaners, the mucky mark remained, UNTIL I used alcohol in desperation and it cleaned it crystal clear.