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‎02-12-2020 03:42 AM

HP Recommended
Product: Hp Envy120 printer

The display illuminates intermittently, and the problem was traced to the 50 pin ribbon cable

Need to dis-assemble front display panel (hp envy120 printer), to access connector for ribbon cable. . I can access one connector on the board near the cartridge area. The other connector appears to reside inside the moving display panel.

The printer was brought from US. Not sure if parts/assembly for this printer are same as ones made in Europe. Removed 4 torx  screws at bottom of display panel (facing paper tray) but could not separate from the glass front. Has anyone successfully done this? Many thanks

1 REPLY 1

‎02-14-2020 03:01 PM

HP Recommended

@Hass-UK Welcome to HP Community!

 

I understand that you would like to disassemble the control panel.

 

HP will not recommend opening the control panel. It is not a user-replaceable part.

 

I would suggest you contact our phone support. Tehy will help you.

 

Here is how you can get in touch with phone support.

 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Keep us posted,

 

If you would like to thank us for our efforts to help you, 

 

 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

 

 

Have a great day!

 

 

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