How to get a kit for replacing the rollers for printer Deskjet HP 3050 J1610e

[SOS5]

My printer stopped printing. It cannot pass the paper through the machine

It starts working, but then I hear the scratching sound of the rollers and the printing job suddenly goes off without being finished. It gives a message that there is a paper jam.

I went online, searched for information, got the virtual assistant who sent me a link, watched the videos behind with 3-5 scenarios how to resolve the problem. The video advised that when I have exhausted all the options offered in it without resolving the problem, my printer needs to be serviced and I have to contact HP services.

Well, I could not. Impossible to get through for the time being

So, I went to a repair cafe and they told me, without seeing the printer, that most probably the printer rollers have to be replaced and I can buy online the kit for this. Well, I could not find how to do this

Any one who had the same problem and could offer advice how to resolve it?

Many thanks in advance and best regards, VM

[Valsimot]

The rollers can be cleaned with warm water an lint-free cloth. You are more likely to have a foreign object that is blocking a paper passing.