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‎02-09-2020 05:50 AM

HP Recommended
Product: Deskjet all in one 3545
Operating System: Mac OS X 10.10 Yosemite

I shifted from India to UK with my HP deskjet all in one 3545. I realized that there is no supply of cartridge 678 in UK. Based on advise from a retailer and online check I bought a HP original 650 cartridge from amazon  . The cartridge is incompatible to my printer and gets an error message . I know I need to call HP support for region reset but I cannot get in touch with them . I have tried to contact them using virtual assistant but failed . I need help ! 

1 person had the same question
3 REPLIES 3

‎02-09-2020 06:38 AM

HP Recommended

Hello, 

 

The regional reset cannot be done offline. Moreover only Level 2 Tech would be able to do it.

Hence you might have to call HP Tech Support in your region for further assistance.

https://www8.hp.com/us/en/contact-hp/ww-contact-us.html 

Regards,
Jabzi

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Click "Accept as Solution" if it solved your problem, so others can find it.
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‎03-08-2020 04:14 AM

HP Recommended

HP does not have any call support for products not under warranty ! For sure not in UK - I have tried a lot. 

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‎03-09-2020 02:38 AM

HP Recommended

@MPUK, Welcome to HP Support Community!

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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