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Locked

‎02-06-2020 07:49 AM

HP Recommended
Product: HP Officejet Pro 8620
Operating System: Mac OS X 10.11 El Capitan

I have NOT lost my password, or my user.
I just don't know WHERE to enter them.

 

This is what I'm doing


1. find the ip of the printer

2. visit the ip on my browser

3. I can see the EWS, and can access some features, but others are locked as expected

4. I have no idea how to login

  * I've tried clicking on the tiny lock icon but nothing happens

  * I have no ad-blocker enabled

 

Can anyone help me find where to enter my login information

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-06-2020 09:13 AM

HP Recommended

@vvMINOvv 

Hello,

I sent you a private message with a procedure to reset the printer. I appreciate that you do not publish it in the community in public.

 

In case of need, please do not hesitate to contact us.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

View solution in original post

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4 REPLIES 4

‎02-06-2020 09:13 AM

HP Recommended

@vvMINOvv 

Hello,

I sent you a private message with a procedure to reset the printer. I appreciate that you do not publish it in the community in public.

 

In case of need, please do not hesitate to contact us.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Was this reply helpful? Yes No

‎02-06-2020 10:21 AM

HP Recommended

Thanks @Mans 

 

I appreciate your help. Are you saying that the EWS login feature doesn't work on hp inkjet printers?

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‎02-06-2020 02:20 PM - edited ‎02-06-2020 03:01 PM

HP Recommended

@vvMINOvv 

Thanks for your return,

No, that's not what I told you, I offered to reset the printer with the Semi-full reset option so that you can reconfigure it as it was at the beginning.

Did you solve the problem as a result of this manipulation?

If so, please close the topic by clicking 'Accept as solution' at the bottom of my previous message.

 

I welcome you to the English HP community support.

 

Do not hesitate to contact us if needed

 

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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‎02-10-2020 07:52 PM

HP Recommended

@mans

thanks again for your response.

It turns out the reason I wasn't getting a login prompt was because I had my VPN on, which was interfering with the EWS ability to authorize me.

Thank you so much again for all your help, you've been very responsive. Cheers 👍

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