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johnsmith123456
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How to open print/scan software?

4650 all in one
Microsoft Windows 8.1 (64-bit)

I've had this printer for a long time; the software was somehow corrupted and I downloaded the full software from the website.  It's all been run and installed, everything is fine, but there's no link to run the print/scan functions like there was before.  There's an icon on my desktop but all it does is lead me through connecting the printer, which is already done.  I can't find any way to access the scan function, which I really need.

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HP Support Agent
HP Support Agent
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How to open print/scan software?

@johnsmith123456

 

Welcome to the HP Support Community.

 

Let's try to do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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johnsmith123456
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Message 3 of 4
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How to open print/scan software?

I tried this, but keep getting an error message that the printer driver is in use.  The printer is not listed under my devices.  Is there something I can do about this?  Thank you!

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HP Support Agent
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How to open print/scan software?

Try a restart of the Computer and try these steps again.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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