I have tried to use paper that is too thin for the printer & 2 sheets are now wrapped around the front rollers & stuck, the only way out is to find a way to release the roller.
@Rubyfruit, Welcome to HP Support Community!
If you have already performed the steps from the document A 'Paper Jam' Error Displays and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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TEJ1602 I am an HP Employee
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