02-11-2018 12:33 PM
Very frustrating.. I had to re-install my HP OfficeJet Pro 6978 .. now I dont seem to be able to choose to print in Black and White ONLY in the printer preferences dialog. What happended to this option... ??
02-12-2018 03:08 PM
Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I came across your post and want to assist you. I understand you are having issues related to HP printer. Don't worry as I have a few suggestions which should help you resolve this issue.
I’d suggest a clean install to try and fix this issue. Here are the steps:
First, unplug the USB cable from the printer if present.
Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
Under print server properties, go to drivers - remove any entry there as well.
Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
Restart your computer.
Now click on this link: http://ftp.hp.com/pub/softlib/software13/printers/OJ6970/OJ6970_Full_WebPack_40.11.1148.exe to download and install the printer software.
Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.
If the issue persists, Check the settings:
Go to Control panel – Devices and printers.
Right-click on OfficeJet 6968 and select Printing preferences.
Go to the layout / paper quality tab and look for the “Print in grayscale” / “Grayscale” or “Black & White” printing option.
Make sure that option is unchecked, save the setting and then try printing again.
For more details, please go through this link: HP Printers - Printing Documents (Windows)
Please let me know if this resolves the issue, or if you require further assistance!
Eagerly waiting for your response!
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
I am an HP Employee
02-15-2018 05:32 PM
Thanks for the update,
I just wanted to check if you have followed the steps and link suggested from the previous post and still having the issue. I would suggest the next step would be to install the printer using Windows built in drivers.
Go to this link: HP Printers - Installing and Using the Windows Built-in Print Driver and then follow the "Step 3" to install the printer using the built-in drivers.
Keep me posted,
If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
I am an HP Employee