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Khairul93
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Message 1 of 2
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Hp 2515 cartridge stuck

Hp2515
Microsoft Windows 7 (64-bit)

Hello. My hp 2515 has error with cartridge stuck. I was follow all solution on https://support.hp.com/us-en/document/c03243087?jumpid=reg_r1002_usen_c-001_title_r0001 ( no paper jem or foreign material ) but still stuck.

i was try changes a new cartridge but still stuck.

i found cartridge carriage stuck if i intall a cartridge, if i dont install cartridge, carriage move normally.

please help me

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Hp 2515 cartridge stuck

@Khairul93, Welcome to HP Support Community!

 

If you have already performed the steps from the document Deskjet 2510, 2515, 2529 Printers - The Carriage Is Stuck and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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