02-08-2020 07:43 PM
Hello. My hp 2515 has error with cartridge stuck. I was follow all solution on https://support.hp.com/us-en/document/c03243087?jumpid=reg_r1002_usen_c-001_title_r0001 ( no paper jem or foreign material ) but still stuck.
i was try changes a new cartridge but still stuck.
i found cartridge carriage stuck if i intall a cartridge, if i dont install cartridge, carriage move normally.
please help me
02-11-2020 09:00 AM
@Khairul93, Welcome to HP Support Community!
If you have already performed the steps from the document Deskjet 2510, 2515, 2529 Printers - The Carriage Is Stuck and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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