01-28-2020 01:06 PM - edited 01-28-2020 01:07 PM
I have an HP 309a printer that has been a good printer with no problems until recently. Now I keep getting clear paper jam error. Have tried all the solutions I can find online including reset back to original factor settings. After that reset, screen gave cartridge jam error, but as soon as I pressed copy function it went back to clear paper jam error. Cartridge does not move from docked position.
01-31-2020 08:41 AM
Welcome to the HP Support Community. I'd be happy to assist you. I'm afraid this seems like a hardware issue with the printer as the print carriage does not move. Let us try these steps:
Reset the printer
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 60 seconds.
- Reconnect the power cord to the rear of the printer.
- Turn ON the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Also, perform step 1 from this document.
Refer to this document to know how to clear a paper jam in the printer.
Hope this helps! Keep me posted.
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