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Hp 5540 Printer seems to have items in queue, but software doesn't show.

HP Recommended
Envy 5540
macOS 10.14 Mojave

So I have my systems in my house, both macs, and I have the printer hooked up to the wifi network. 

I can trigger printing wirelessly, however it appears as though there is a queue of items to print and it prints from there first. So I get the document I am trying to print, after it prints all the items in the queue before this.

I have removed the printer from my mac and re-synced it, as well as factory restored the printer. The printer is also current on its firmware. Both the computer and the printer have been power-cycled, and the computer can print from other printers (I have checked, thanks to my neighbor). I'm about to throw this printer out and buy a Canon printer because I know that they actually work. 

Any help would be appreciated. 
The print queue on OSX shows as blank, so it seems there is some phantom queue somewhere that I cannot find. 

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HP Support Agent
HP Support Agent
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HP Recommended

@skatedivona, Welcome to HP Support Community!

 

To be able to assist you better, I would like to know the following:

  • Are the printer and PC connected to the same network?
  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
  • What is the distance between the router and the printer?
  • Is there any antivirus software installed on your computer?
  • Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

 

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

 

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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