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KathyJA
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Hp 6520 won't print black. Cleaned the print head and aligned and cleaned the cartridges.

photosmart 6520
Mac OS X 10.11 El Capitan

my hp 6520 will not print black.  I have cleaned the print head, aligned, and cleaned the cartridges.  I have tried two new black ink cartridges. 

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Hp 6520 won't print black. Cleaned the print head and aligned and cleaned the cartridges.

@KathyJA, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black Ink Not Printing, Other Print Quality Issues, and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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