12-21-2019 10:35 AM
my hp 6520 will not print black. I have cleaned the print head, aligned, and cleaned the cartridges. I have tried two new black ink cartridges.
12-24-2019 03:37 AM
@KathyJA, Welcome to HP Support Community!
If you have already performed the steps from the document Black Ink Not Printing, Other Print Quality Issues, and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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