• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎05-26-2020 06:44 PM - edited ‎05-26-2020 06:53 PM

HP Recommended
Product: hp 6978
Operating System: Microsoft Windows 10 (64-bit)

I recently purchased a new hp 6978 ink jet printer.  Everything setup easily however it keeps jamming.  I'm using the same paper I used on my 5 year old hp printer.  Wondering if there is a thickness limit?  This is pretty standard printing paper but not sure what the root cause is?

1 REPLY 1

‎05-27-2020 02:24 PM

HP Recommended

@emeester, Welcome to HP Support Community!

 

This could be an issue with the paper pick up rollers or the paper type used. We can try to isolate and resolve the issue.

 

Follow the steps from document A 'Paper Jam' Error Displays.

 

Also, check the supported paper type details from the Printer Specifications for HP OfficeJet Pro 6900 Printers document.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.