12-30-2019 07:50 PM
Hp 7612 printer not printing after i insert new ink. it just saying printer failier
01-02-2020 08:01 AM
Welcome to the HP Support Community.
Do you get the error message on inserting your old ink as well?
If not this is a cartridge issue and you can either contact the store/website for an exchange/refund or the the HP Support Team for the same.
Note: Select the country accordingly to get the contact details for support.
If you still get the error message on inserting your old ink too, then perform these steps: https://support.hp.com/us-en/product/hp-officejet-7610-wide-format-e-all-in-one-series/5153788/model...
Let me know if this helps.
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Have a great day!
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