Hp 8616 problem

[Ivanavsc]

Hello, please i need your help. I bought new catrage- black colour for my printer, and when i puted it in , it said it is old verision , so it was refused. Why 😢

Thank you for fast answer

[Kumar0307]

Hi @Ivanavsc

Welcome to the HP Support Community. I'd be happy to assist you.

• Are you using HP ink cartridges?
• What number HP ink cartridges are you using?
• Were the printer and the ink cartridges bought in the same region?

Find below the compatible ink cartridges for your printer:

For now, try the steps mentioned in this document to resolve this issue.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Ivanavsc]

Hi ,thank you so much for answer. I'm from France, cartridge is from here , and also the printer.. I just didn't use printer for two years , and now i put new cartridge and it's not working like i said , but everything else is working.. 

I use 950 XL or 951 XL catrage 

I will send you the picture from pack of cartridge 

 

 

[Kumar0307]

@Ivanavsc, thank you for the response.

Did you try the steps mentioned in this document to resolve this issue? If yes, and the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!