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‎08-25-2019 04:15 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Hp 8710

purchased just one year ago keeps saying that I have to replace ink cartridges when brand new ones were already installed correctly and will not move forward in resetting system.

1 REPLY 1

‎08-27-2019 05:53 PM

HP Recommended

@Taraj

 

Welcome to HP support community.

 

Clean the ink cartridge contacts

  1. Open the ink cartridge access door.

  2. Wait until the carriage stops moving before you continue.

  3. Remove an ink cartridge, clean the copper-colored contact, and then insert the ink cartridge into its slot.

    Animation of removing, cleaning, and reinserting an ink cartridge

  4. Repeat these steps for the other ink cartridges.

  5. Make sure no ink cartridge is sticking out farther than the other ink cartridges.

  6. Close the ink cartridge access door.

You can refer this HP support community for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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