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‎03-27-2020 08:08 PM

HP Recommended
Product: hp deskjet ink advantage 2676
Operating System: Microsoft Windows 7 (32-bit)

printer cannot print. Cartridge problem...Tricolor. 

"Cartridge  listed above  are damaged or have failed ."

i have replaced the ink cartridge with a new original tricolor, but it's not printing still.

 

1 REPLY 1

‎03-30-2020 02:53 PM

HP Recommended

@alex1963

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Turn the printer on, if it is not already on.

  1. Wait until the printer is idle and silent before you continue.
  2. With the printer turned on, disconnect the power cord from the rear of the printer.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 60 seconds.
  5. Plug the power cord back into the wall outlet.
  6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

Also, try connecting the Printer to a different wall outlet directly.

 

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-deskjet-ink-advantage-2600-all-in-one-printer-series/1231983...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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