Hp Envy 4520 won't print correctly with glossy paper

[easysteve]

Hi My printer prints fine on plain paper but when I use glossy paper, it only prints about 6o% of the page.

i've change the settings to print on glossy , but it does not make a differnce.

[KrazyToad]

@easysteve

Welcome to HP Support Community

To assist you please let me know the Operating System installed on your computer. Are you using a Windows PC or Mac?

Thank you

[easysteve1]

Hi

I'm using Windows 10 home Version 10.0.17763 Build 17763 on a PC.

kr

Steve

[easysteve1]

It seems that in landscape, if I put a picture on the rigt hand side of a page it will be printed onto the left. if I then move that picture to the left it will also print on the left. .. but it doesn't do this with plain paer.

[KrazyToad]

@easysteve

Could you send me a Picture of the printout?

Meantime I suggest you uninstall the printer driver from root level and download the Full Feature Software and the Firmware

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software and the Firmware from Here and follow the onscreen Instructions

Try printing and keep me posted how it goes

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[sharksteeth]

I have the same problem 

Hp Envy 4520 won't print correctly with glossy paper

Would like to know the actual settings that will fix this . 

Dont want to uninstall and reinstall

[sandytechy20]

@sharksteeth

Welcome to HP support community.

Have you tried printing on glossy sheets before?

Which operating system is installed on the computer to which this printer is connected?

Reply with the requested information for more assistance.

Cheers.