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Hp Envy 4524 blue screen error

Hp Envy 4524
Microsoft Windows 10 (32-bit)

Hello, I have recently noticed that my printer is showing a blue screen with no error code, but other than that it looks like it is switched off. It will not react when I press the on/off button nor when I unplug and plug back in. Previously had no issues with the printer it was working fine until yesterday. Can anyone help at all? 

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Hp Envy 4524 blue screen error

Hi @AmritM

Welcome to the HP Support Community. I'd be happy to assist you.

 

As the printer is not powering ON, we cannot perform any troubleshooting on the printer.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Also, refer to the steps mentioned in this document.

 

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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