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‎05-08-2020 04:20 AM

HP Recommended
Product: HP Envy 5055
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Envy 5055 printer and it's stuck on boot up. It won't go past 2 dots. I've tried unplugging and replugging it multiple times. Nothing has worked. 

14 people had the same question
4 REPLIES 4

‎05-08-2020 06:18 PM

HP Recommended

I need help with resetting this printer

Was this reply helpful? Yes No

‎05-14-2020 11:51 AM

HP Recommended

@Jg9787

 

Welcome to HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎05-14-2020 01:11 PM

HP Recommended

No, this did not work. It still freezes during boot up. I can't update firmware because my computer can't find the printer since it's frozen in boot up. 

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‎05-14-2020 07:56 PM

HP Recommended

@Jg9787

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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