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‎11-25-2019 05:50 PM

HP Recommended
Product: Hp Envy Photo 7858
Operating System: Microsoft Windows 10 (64-bit)

Just bought HP ENVY 7858 printer. connected to wall outlet, it stuck at hp logo initializing screen. How to fix it or should I return it?

2 REPLIES 2

‎11-25-2019 10:32 PM

HP Recommended

Thanks for reaching us. I would recommend to follow the steps

 

1. Disconnect the power cable for 30 seconds

2. Remove the Cartridges.

3. Connect the power cable and turn on

4. Follow the steps shown on control panel to setup the printer

5. Install the software from http://123.hp.com/setup

 

Thanks.

 

 

Click on the "Thumbs up"button on the bottom to say "Thanks"

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

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‎11-28-2019 05:19 PM

HP Recommended

Didn't work

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