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‎12-12-2019 03:53 AM

HP Recommended

Hello, My HP Envy 5000 is not printing Magenta. I've tried everything, downloading and reinstalling software, printing in single colour, cleaning printheads etc. I decided the tricolour cartridge must be faulty, and put in a new one today - still not printing Magenta!!! Help please.

17 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-14-2019 11:21 AM

HP Recommended

@Katetamm

 

Welcome to HP support community.

 

 If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎12-14-2019 11:21 AM

HP Recommended

@Katetamm

 

Welcome to HP support community.

 

 If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎12-14-2019 02:24 PM

HP Recommended

Hi guys, problem solved! I had tried everything, but since I now knew it was not the cartridge, I did the whole thing again. Uninstall, reinstall - and bingo, it worked! I don't know why, and I don't care! I have my wee Envy again. Thanks folks!

Was this reply helpful? Yes No

‎12-14-2019 03:05 PM

HP Recommended

@Katetamm

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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