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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
HP Recommended
Welcome to HP support community.
Reseat the printhead up to three times
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With the printer turned on, unplug the power cord from the rear of the printer.
WARNING:
You must disconnect the power cord before reaching inside the printer.
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Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.
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Close the ink cartridge access door.
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Reconnect the power cord to the rear of the printer.
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Sometimes error messages persist after inserting the printhead. If the error message persists, repeat the steps to reseat the printhead up to three times.
Update the printer firmware
Here are the steps:- Click here
You can refer this HP document for more assistance:- Click here
I hope that helps.
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Cheers.
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