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Kasydi
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Hp Officejet pro 8620 printhead error

HP Officejet pro 8620

HP Officejet pro 8620 printhead error. 

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Hp Officejet pro 8620 printhead error

@Kasydi

 

Welcome to HP support community.

 

Reseat the printhead up to three times

  1. With the printer turned on, unplug the power cord from the rear of the printer.

       WARNING: 

    You must disconnect the power cord before reaching inside the printer.

  2. Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.

    Animation showing how to reseat the printhead in the carriage

  3. Close the ink cartridge access door.

  4. Reconnect the power cord to the rear of the printer.

  5. Sometimes error messages persist after inserting the printhead. If the error message persists, repeat the steps to reseat the printhead up to three times.

Update the printer firmware

Here are the steps:- Click here

 

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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