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Hp Officjet code error 0XB93E6E9C

Officejet 4650
Microsoft Windows 10 IOT

I have not used the printer for a while. I turned it on and it said that the ink cartridges in there were not compatible. Which is weird because I've never changed them since the last use. They are the 63 xl versions. they used to work fine, in fact, I've replaced them multiple times in the past no problem. 
So I changed them. I got new 63's not xl versions this time. when I went to instal them I turned it on and I got this error code on the LCD
0XB93E6E9C
I've searched online high and low and cant even find this error code listed anywhere!!!! so frustrating!

Please help anyone! much appreciated!

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Hp Officjet code error 0XB93E6E9C

Hi @Dmgmil

 

Welcome to the HP Support Community. I'd be happy to help you with the "0x.." error. 

 

Please try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer. If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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