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Message 1 of 2
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Hp Printer 6968

HP OfficeJet Pro

My printer said it was low on ink, black stopped working. Replaced the black ink, still didn’t work. The colors were low - read that it won’t print when low or empty. Replaced the colors. Still won’t print. Noticed when taking the cartridges out that inside on the bottom right there is ink out  on the bottom of the inside tray. Is this normal? After alignment my printer still won’t print but is now saying my brand new black is empty. Out of warranty period. Please help!! 

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Message 2 of 2
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HP Recommended

Hp Printer 6968

Hi @HGriff86


Welcome to the HP Support Community. 


I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).


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