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Hp deskjet 2620 printer cannot locate my excel or word documents to print.

HP  service and support is non existent. 

 

The HP 2620 cannot print any documents from Excel or Word . Its the worst printer ever. 

 

The support from HP is non existent I have a HP Mini PC and HP Monitor . I will never buy a HP product ever again

 The Virtual Assistant is a joke takes you round in circles.  

 

I can print wirelessly from my Phone or print any PDFs but any other documents wont handle.  I bought a wireless printer not a limited use device. 

 

There is not even a contact number where you can speak to a human being is that beyond HPs capability .

 

Dell all the way from now on waste of money and effort buying this device . 

 

 

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HP Support Agent
HP Support Agent
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HP Recommended

Hp deskjet 2620 printer cannot locate my excel or word documents to print.

@AI1963 Welcome to HP Community!

 

I understand that you are unable to print from Microsoft word and excel.

 

Please print a PDF or email or webpages and check if it prints.

 

if you are able to print, then the issue is not with the printer.

 

It is an issue with the MS office application. Please repair/update the MS office and check for the issue.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

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