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Kma1
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Hp envoy photo 6255 doesn’t recognize the installed photo paper when printing from my iPhone 8 plus

Hp envy photo 6255

Envy photo  doesn’t recognize loaded photo paper.  Reports that It’s out of paper.  I am printing from my IPhone 8 Plus 

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Hp envoy photo 6255 doesn’t recognize the installed photo paper when printing from my iPhone 8 plus

Hi @Kma1

 

Welcome to the HP Support Community. I'd be happy to assist you with the "Out of Paper" error. 

 

To better assist you - 

 

1) What's the application that you are trying to print from? 

2) What's the paper type and size? Please refer to this document to know about the supported paper type and size. 

3) Does the copy works? 

4) Have you tried printing from a different device? 

 

If the Photo Paper is supported, please try these steps - 

 

Update your iPhone. Refer to this document for steps -  Update your iPhone, iPad, or iPod touch

 

Update the printer's firmware. Here's the document with step by step instructions - HP Printers - Updating or Upgrading Printer Firmware

 

If you are printing using AirPrint, try HP Smart app and if you are printing from HP Smart app, try AirPrint. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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