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‎01-02-2020 05:15 AM

HP Recommended

I'm having trouble printing onto brown cardstock. The image prints fine on paper and makes all the right noises as the card is going through the printer but no image is printed. Please help

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-05-2020 09:34 AM

HP Recommended

@Jody10

 

Supported card size is 200 gms (110 lb index max).

Asmita
I am an HP Employee

View solution in original post

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5 REPLIES 5

‎01-04-2020 04:22 PM

HP Recommended

@Jody10

 

Welcome to HP support community.

 

What is the size of the card which you are trying to print?

 

These are the card sizes which this printer supports:

 

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎01-05-2020 01:52 AM

HP Recommended

Thank you for your response,

 

I am using A4 size card but its 360gsm and after downloading the user manual for the printer I did notice the recommendation for 180gsm for professional print outs. Is this the thickest cardstock my printer can take? 

 

Can you please advise the thickest cardstock I can use in my printer that will successfully print.

 

Many thanks

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‎01-05-2020 09:34 AM

HP Recommended

@Jody10

 

Supported card size is 200 gms (110 lb index max).

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎01-06-2020 07:36 AM

HP Recommended

Thank you so much for your help 😊

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‎01-06-2020 10:58 AM

HP Recommended

@Jody10

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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