01-02-2020 05:15 AM
I'm having trouble printing onto brown cardstock. The image prints fine on paper and makes all the right noises as the card is going through the printer but no image is printed. Please help
Solved! Go to Solution.
01-04-2020 04:22 PM
Welcome to HP support community.
What is the size of the card which you are trying to print?
These are the card sizes which this printer supports:
You can refer this HP document for more assistance:- Click here
I hope that helps.
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I am an HP Employee
01-05-2020 01:52 AM
Thank you for your response,
I am using A4 size card but its 360gsm and after downloading the user manual for the printer I did notice the recommendation for 180gsm for professional print outs. Is this the thickest cardstock my printer can take?
Can you please advise the thickest cardstock I can use in my printer that will successfully print.