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Bobbyh300
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Message 1 of 6
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Hp envy 7155 brand new won’t print color

Hp envy 7155
iOS

Trying to print a image from my phone using WiFi, and the Hp envy 7155 will only print black and white. It’s a brand new printer. Is there a setting I am missing ?

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Message 2 of 6
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Hp envy 7155 brand new won’t print color

@Bobbyh300

 

I came across your Post and would like to help

 

Please print a Print Quality Diagnostic Page and let me know if Color is printing

  1. On the control panel, swipe down to open the Dashboard, and then touch the Setupicon.

  2. Swipe up on the display, touch Reports, and then touch Print Quality Report.

    A Print Quality Diagnostic page prints.

    Print Quality Diagnostic report without defects

Keep me posted

KrazyToad
I Am An HP Employee

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Bobbyh300
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Message 3 of 6
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Hp envy 7155 brand new won’t print color

Yes I printed that out and no I still don’t have color 

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HP Support Agent
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Message 4 of 6
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Hp envy 7155 brand new won’t print color

@Bobbyh300

 

Try cleaning the printhead and let me know how it goes

  1. On the control panel, swipe down to open the Dashboard, and then touch the Setupicon.

  2. Swipe up on the display, and then touch Printer Maintenance.

  3. Touch Clean Cartridges, and then touch Continue.

    A Print Quality Diagnostic page prints.

  4. Examine the Print Quality Diagnostic page.

    • If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

      NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

      You can refer to this Link: https://support.hp.com/in-en/document/c05541385


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

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KrazyToad
I Am An HP Employee

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Bobbyh300
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Message 5 of 6
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Hp envy 7155 brand new won’t print color

Yes I have tried that also with no luck 

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HP Support Agent
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Hp envy 7155 brand new won’t print color

@Bobbyh300

 

If the issue persists please get the Printer exchanged at the store you purchased it from or contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

KrazyToad
I Am An HP Employee

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