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Dmpete
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Hp inkjet 6500a won’t print black

HP Officejet 6500APlus
Microsoft Windows 7 (32-bit)

Printer continued to send “ printer low on ink” messages even when new cartridge was installed. Eventually stopped printing black. Colors still worked. Replaced printhead and installed new HP black ink cartridge. Still won’t print black. 

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Hp inkjet 6500a won’t print black

Hi @Dmpete

Welcome to the HP Support Community. I'd be happy to assist you.

 

If you have tried all the troubleshooting steps mentioned in this document and the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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