01-04-2020 11:44 PM
Need help bypassing set cartridges error
Solved! Go to Solution.
01-07-2020 12:33 PM
@Val34, Welcome to HP Support Community!
The only option left is to perform an OOBE reset and re-initialize the printer.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Hope this helps!
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I am an HP Employee
02-17-2020 05:59 AM
Hi. I have the same problem. My 6700 stopped working as it shows a message like "printhead missing or not detected". Of course I use genuine HP cartridges and all four are new. The menu control panel and the touchscreen are also frozen with this message.
What should I do now? How can I perform a hard reset and make my printer fully functional again?
02-19-2020 02:35 PM
Welcome to the HP Support Community.
Do you get the same message when you insert your old ink?
Let's try to reset the Printer here:
Turn the printer on, if it is not already on.
- Wait until the printer is idle and silent before you continue.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
- NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
Also, try connecting the Printer to a different wall outlet directly.
If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-officejet-6700-premium-e-all-in-one-printer-series-h711/4322...
If the issue still persists, I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.
Note: Select the country accordingly to get the contact details for support.
Let me know if this helps.
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Have a great day!
I am an HP Employee