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Hp officejet 6962 not printing color

Hp OfficeJet 6962
Microsoft Windows 10 (32-bit)

Hello,

 

     Randomly my printer has stopped printing in color.  I have done everything that previous articles said to do and wanted to know what I could do next?

 

thank you

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HP Support Agent
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Hp officejet 6962 not printing color

@Genybear, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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