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Hp officejet 6962

Hp officejet 6962
macOS 10.14 Mojave

I was printing just fine all of a sudden my black ink won’t print and because my printer is out of warranty I can’t receive help from hp

Apparently there is a major problem with the Hp Officejet 6962 The black ink just completely stopped working. Yes, my printer is out of warranty but that has nothing to do with this printer obviously having a defective issue. I have had this printer for a while its always stayed boxed in the original wrapping and only brought out to be used when needed. Now it has happened to me in the past where the black ink stopped working for a day and I did the alignment cleaning, printhead cleaning, and every other thing there is on the forum to do. It's costing me more money to do testing than to figure out the problem or fix it. I have read to many forum of people having the same issues. printers don't just stop printing out of know where and they definitely don't stop printing just one color (the main color) so something needs to be done here, and apparently this printer is a problem since it is no longer sold anywhere what can be done about this problem? these are trying times and everyone is working from home and need their equipment to work

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Hp officejet 6962

@Ccollier82, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

TEJ1602
I am an HP Employee

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