10-13-2019 04:48 PM
Printer ink cartridges set in default won't print in black
10-16-2019 02:50 AM
Welcome to the HP Support Community.
As I understand from your post, the printer is not printing in black. I'd be happy to help you resolve this issue.
To better assist you -
1) What's the application that you are printing from?
2) Are you able to make a black & white photocopy?
3) Are you using genuine HP inks?
While you respond to that, I'd suggest you check the inks levels - On the printer control panel, touch the Ink icon to display the current estimated ink levels.
- If the ink level is low, replace the ink cartridge.
- If the ink level is fine, print a Print Quality Diagnostic Report.
To print a Print Quality Diagnostic Report -
1) Make sure to load the input tray with plain, white paper.
2) On the printer control panel, swipe the display to the left, and then touch Setup.
3) Touch Tools.
4) Swipe up on the display, and then touch Print Quality Report.
Reply back with the picture of the Print Quality Report.
Or, you may also refer to this document - HP Printers - Black or Color Ink Not Printing, Other Print Quality Issues
Hope this helps! Keep me posted.
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Have a great day!
I am an HP Employee
10-17-2019 07:06 AM
10-18-2019 05:05 AM
Thanks for replying @Janzette
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Community.
I am an HP Employee
12-03-2019 02:34 PM
my 4650's warranty expired in July 2019. My black ink stopped printing and I put in my new Black Instant Ink CArtridge. System thinks I have full black ink and 50% of the color now, but it doesn't print the black on multiple cartridge cleanings and other recommended reports. in short, Just put in the new big 63/302 cartridge from HP and it still doesn't print in black. I have another instant ink black I could replace this one with, but it shows as 'full"