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‎02-18-2020 12:15 PM

HP Recommended
Product: Officejet pro 6960
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have this problem with my printer more than a year now. I tried everything but the problem insists. I try to print in colour some notes and I get the first two pages fine. then the next page has missing colours. then the next one has not even black on it. And when I reprint again missing colours and none at all.
So far I tried 1 million times the cleaning process of the Hp software and bying new (ORIGINAL) inks. NOTHING is fixing it.
Im so done with it I just want to throw it out the window. I have spent over 300 euros on this maching and It worked perfectly for 1.5 year. after that it had sooo much problems regarding the printing. 
Please help out a tired and frustrated vet student! Any ideas?
Thanks

1 REPLY 1

‎02-20-2020 02:47 PM

HP Recommended

@NYin

 

I have gone through your Post and I understand your concerns and frustration

 

Since you have already cleaned the Printhead several  times and even replaced the Cartridges, I suggest you contact HP Support for Service Options


Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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