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Hp415 cannot print from the start of paper

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Hp415 printer
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Hi i want to ask how to setup my 415 printer to print from the begining of paper??

 

Im using samsung s9+ with direct wifi to connect to my printer, everytime i print some document this is wat i got :

SmartSelect_20200430-115658_HP Print Service Plugin.jpg

Help me please, so i can printing from the start of paper, not from middle

 

Thx 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Dnys, Welcome to HP Support Community!

 

To be able to assist you better, I'd like to know the following-

  • Are you trying to print a Word document or PDF?
  • What happens when you print images?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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