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Message 1 of 23
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Solved!

Hp6840

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Just changed my internet provider from Talk talk to Sky

i have a new sky router 

nothing is playing now, cannot get the wizard to set up the wireless, I cannot get the printer to print with a Ethernet cable fitted, I am using windows 10 on my laptop 

just driving me crazy

22 REPLIES 22
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HP Support Agent
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Message 2 of 23
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@Allan1957

Thank you for the update,
I appreciate your time and efforts,

 

According to your last conversation with the HP Tech on Forums, 
I believe you were referred to phone support for further assistance to replace the printer as nothing seemed to have helped,

 

I just needed clarification, is this related to the same printer but with a different ISP or is this something completely different from your last concern as I see the same printer model on your subject line?

Please reply with the details so that I may provide assistance to help resolve your concern,

Regards,

 

Riddle_Decipher
I am an HP Employee

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Message 3 of 23
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All that's happened is I changed internet provider from talk talk to sky, for some reason I cannot get to print with a cable Ethernet connection, I have try delete software and start again, I have put printer to factory settings, I have gone power down the printer 10 times, I cannot print at all, I am confused why all as stopped, the error message says when I print is the printer shows error on printer, HELP

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HP Support Agent
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Message 4 of 23
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@Allan1957

Thank you for replying,

I see you haven't answered all my questions but I'm willing to make an attempt to help you out,

 

If the issue occurred after the internet service provided was changed, did you check if the new IP address is saved on your printer?
I recommend you redo the wireless setup for the printer: Click here for details.

 

And here's a related HP Forums post that seems to have helped others: Click here

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with your and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

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Next to status it says error, I am trying to get the hp6840 to work with the Ethernet cable, just a cable connection before I set up the wireless connection, I am confused why I cannot print now, I have logged into the printer to check IP address is the same as the printout, I can confirm it us the same, 

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@Allan1957

Thank you for replying,

 

I understand it may seem confusing at first, 

however, if you could look into the detailed steps mentioned on how to setup your printer wirelessly, it will give you all the information you need.

Here's the link for your again: Click here

 

I recommend you try this first and once this is fixed, we can work on the wired/ethernet cable connection as well
One step at a time is what I suggest.

 

Keep me posted,
Regards,

Riddle_Decipher
I am an HP Employee

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Done all of that, I have logged into my sky router and my printer is trusted

i still cannot get the printer to work wireless 

if I put the cable to the printer to the laptop, it does not work or print

if I connect the router to the printer, I can print

i cannot get the printer to work wireless to my router

 

help me please

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Forgot to mention following the message I just sent, I am on Windows 10

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Following the other 2 messages, I used the HP print and scan doctor

ticked every box saying ok

But sad to say, no wireless connection 

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Hello @Allan1957,

 

Thanks for the reply. I would like to jump in with a suggestion 🙂

 

Going through your post, your printer is able to get an IP address when connected to the router via the ethernet cable, but still unable to print.

This might be due to the fact that the Deskjet 6840 printer do not have HP driver download option since this is an older model. I would suggest adding the printer using the Windows built-in drivers. Follow the steps below:

 

 

•                     Restart you PC & the printer. Make sure you connect the printer to the router to get a valid IP address.

•                     Go to Control Panel - Devices and printers - Click on "Add printer".

•                     While the Windows is searching for the printer, click "The printer I want is not listed".

•                     Now click the option which says "Add a local printer or network printer with manual settings".

•                     In the next windows, select "Use an existing port". "LPT1" will be selected by default.

•                     When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•                     Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

•                     Select Add a printer using TCP/IP address or hostname, and then click Next.

•                     Select Autodetect from the Device type drop-down list.

•                    Type your printer IP address into the text box, and then click Next.

•                     Wait for the computer to connect to the printer, and then click Next to install the print driver.

•                     Go to http://hp.care/2bYE4kP and follow the "Step 3" for instructions.

 

Once done, try to print to the new printer and check.

 

Let me know how that goes!

Thank you 🙂

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

 

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DVortex
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