cancel
Showing results for 
Search instead for 
Did you mean: 
CostynDek
New member
6 5 0 0
Message 1 of 9
202
Flag Post
HP Recommended

Solved!

I FORGET THE USER NAME...and PASSWORD, How Do I RESET !!! pls help.

Hp Printer 3639
Microsoft Windows 10 (32-bit)

HP pic 1.pngHP pic 2.png

8 REPLIES 8
Highlighted
HP Support Agent
HP Support Agent
11,221 11,199 761 739
Message 2 of 9
180
Flag Post
HP Recommended

Solved!

I FORGET THE USER NAME...and PASSWORD, How Do I RESET !!! pls help.

@CostynDek

 

Please restore the wireless settings back to defaults and let me know if the issue persists

 

Press the Wireless button and the Cancel button at the same time for 5 seconds and this should reset the network settings

 

Next use Printer Software to connect the printer back online and then try accessing the EWS Page again

 

Keep me posted how it goes 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Reply
0 Kudos
CostynDek
New member
6 5 0 0
Message 3 of 9
174
Flag Post
HP Recommended

Solved!

I FORGET THE USER NAME...and PASSWORD, How Do I RESET !!! pls help.

It's Not working.

When I put the ip of my printer it's show me to introduction the user and password. 

 

Reply
0 Kudos
CostynDek
New member
6 5 0 0
Message 4 of 9
172
Flag Post
HP Recommended

Solved!

I FORGET THE USER NAME...and PASSWORD, How Do I RESET !!! pls help.

It's not working. 

 

Reply
0 Kudos
HP Support Agent
HP Support Agent
11,221 11,199 761 739
Message 5 of 9
143
Flag Post
HP Recommended

Solved!

I FORGET THE USER NAME...and PASSWORD, How Do I RESET !!! pls help.

@CostynDek

 

Since this printer model doesn't have Semi Full Reset, I would request you to contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

Reply
0 Kudos
CostynDek
New member
6 5 0 0
Message 6 of 9
134
Flag Post
HP Recommended

Solved!

I FORGET THE USER NAME...and PASSWORD, How Do I RESET !!! pls help.

i contacted the suport of hp in my country Romania , but the operator dosen't know how to help me whit the problem.

He told me to go with the Printer to the service, maybe over there i get help.

 

Reply
0 Kudos
HP Support Agent
HP Support Agent
16,662 16,575 940 1,055
Message 7 of 9
116
Flag Post
HP Recommended

Solved!

I FORGET THE USER NAME...and PASSWORD, How Do I RESET !!! pls help.

@CostynDek

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
CostynDek
New member
6 5 0 0
Message 8 of 9
94
Flag Post
HP Recommended

Solved!

I FORGET THE USER NAME...and PASSWORD, How Do I RESET !!! pls help.

Thank you very much for suport. 

I replace my printer on the shop where I buy it. 

Done. No problems. 

It's all good. 

 

 

Reply
0 Kudos
HP Support Agent
HP Support Agent
2 2 0 0
Message 9 of 9
76
Flag Post
HP Recommended

Solved!

I FORGET THE USER NAME...and PASSWORD, How Do I RESET !!! pls help.

You are very welcome! Please reach out to us if you require future support. 

 

Best, 

 

AlexSoMe
I am an HP Employee 

I am an HP employee
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation