06-26-2019 03:16 PM
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Try these steps -
1) Take out the cartridges.
2) Unplug the power cord from the printer & wall.
3) Wait for 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Insert the cartridges back into the printer.
Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware
You may follow the steps suggested from this support document for - HP Printers - Printhead Problem, Ink System Failure, '0x...' Error Displays
Hope this helps! Keep me posted.
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