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johngies
Level 2
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Message 1 of 6
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I am getting consistently poor print quality even after cleaning and aligning

HP6978
Microsoft Windows 10 (64-bit)

hp poor quality.jpg

 

THis is what I am getting as output from printer after aligning and cleaning cartridges. It is out of warranty.

 

Next steps?

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HP Support Agent
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Message 2 of 6
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I am getting consistently poor print quality even after cleaning and aligning

@johngies

 

Welcome to HP support community.

 

Did you make a copy and check if that prints fine?

 

Meanwhile:

Print a Print Quality Diagnostic Page

  1. Load plain white paper in the input tray.

  2. From the printer control panel, open the Setup  menu.

  3. Open the Reports or Tools menu.

  4. Touch Print Quality Report.

    A Print Quality Diagnostic Page prints.

    Example of the Print Quality Diagnostic Page

If that does not prints fine, follow the below steps:

Make sure the ink cartridges are properly vented and seated correctly

  1. Turn on the printer, if it is not already turned on.

  2. Open the ink cartridge access door.

    The carriage moves to the center of the printer.

    Open the cartridge access door

  3. Wait until the carriage stops moving before you continue.

  4. Press the tab inward on the front of the old ink cartridge to release it, and then pull up on the ink cartridge to remove it from the slot.

    Pushing the ink cartridge inward and then pulling up to remove it

  5. Examine the vent area above the HP logo on the top of the ink cartridge.

    Image: Examine the vent area on the top of the cartridge

  6. If the ink cartridge still has the orange pull-tab attached, pull to remove it.

    Image: Remove the orange pull-tab

  7. If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.

    1.  

      Clogged vent
    2. With a straight pin, gently remove excess adhesive from the vent

    3. Unclogged vent

  8. Turn the ink cartridge so that the ink cartridge contacts face downward, and then match the label color with the color dot on the carriage.

  9. Slide the ink cartridge into its slot, and then gently press the ink cartridge down until it snaps into place.

    Reinserting the ink cartridge

  10. Repeat these steps to inspect the vents on each of the ink cartridges.

  11. Make sure each ink cartridge is firmly installed in its slot. Run your finger along the top of the ink cartridges to feel for any that are protruding, and if any are, press down firmly until each ink cartridge snaps into place.

  12. Close the ink cartridge access door.

    Closing the ink cartridge access door

  13. Try to print.

 

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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johngies
Level 2
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Message 3 of 6
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I am getting consistently poor print quality even after cleaning and aligning

Copying a color document and it printed fine. I

I have done the diagnostic pages and alignment and cleaning.

I also just checked the vents they are and have been clean

 

Still a problem.

 

Thanks 

John

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HP Support Agent
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Message 4 of 6
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I am getting consistently poor print quality even after cleaning and aligning

@johngies

 

Does this happen only while printing from a specific application? Have you tried printing from a different device? 

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

Asmita
I am an HP Employee

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johngies
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Message 5 of 6
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I am getting consistently poor print quality even after cleaning and aligning

Happens from PDF, Word and PPT.

 

Tried updating firmware from site and it would not allow me to run the firm ware. Status said inapplicable and it would not highlight the run button.

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HP Support Agent
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Message 6 of 6
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I am getting consistently poor print quality even after cleaning and aligning

@johngies I'm afraid this looks like a hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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