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I am having issues with ink. Only blue ink is coming out. I have installed new ink already.

HP OfficeJet 6962

i have done the clean print heads like 10 times and i am still gettin only blue ink. am i doing something wrong? any one know what other steps i can do to help this situation?

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I am having issues with ink. Only blue ink is coming out. I have installed new ink already.

@Javier_P13

 

Welcome to HP support community.

 

Try the step 9 mentioned in this  HP document to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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