cancel
Showing results for 
Search instead for 
Did you mean: 
kwiltfan
New member
1 0 0 0
Message 1 of 2
51
Flag Post
HP Recommended

I am having trouble printing photos. The paper either jams or prints leaving the top inch off

HP photosmart 7520
Microsoft Windows 7 (64-bit)

HP Photosmart 7520 all-in-one series

1 REPLY 1
HP Support Agent
HP Support Agent
6,259 6,246 338 247
Message 2 of 2
22
Flag Post
HP Recommended

I am having trouble printing photos. The paper either jams or prints leaving the top inch off

@kwiltfan

 

Welcome to the HP Support Community.

 

Does this only happen while printing photos? What is the photo paper size and type?

 

Let's try to reset the Printer here:

 

Turn the printer on, if it is not already on.

  1. Wait until the printer is idle and silent before you continue.
  2. With the printer turned on, disconnect the power cord from the rear of the printer.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 60 seconds.
  5. Plug the power cord back into the wall outlet.
  6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

Also, try connecting the Printer to a different wall outlet directly.

 

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-photosmart-7520-e-all-in-one-printer-series/5199461/model/51...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation