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I am trying to set up my printer for the first time, but the black set-up ink cartridge doesn't work

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I am trying to set up my printer for the first time. When I put the set-up ink cartridges in, there is an error screen and I'm told to reinsert the black cartridge. I've done this many times and it still doesn't work. I tried to put a new ink cartridge in, but it says I have to start with the set-up cartridge. Suggestions?

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I am trying to set up my printer for the first time, but the black set-up ink cartridge doesn't work

The fact that it see's the non-setup cartridge tells me that the setup cartridge is defective.

The cartridge is under warranty.

Click on this link - www.hp.com/contacthp/  and select your Country to get the Contact details for HP Support

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